Hospitality reservation and booking system

The all-in-one solution that manages all aspects of reservations and booking enquiries from start to finish.

 

 

 

 

Access Collins is a market leading, comprehensive hospitality reservation software for restaurants, bars and pubs which allows hospitality operators to optimise space, increase efficiency and drive footfall. Used by operators to simplify the customer communication process and enhance the customer experience from booking and beyond, it is ideal for independent operators and larger, multi-venues.

 

Get ready for our sister site DesignMyNight to launch in Australia this 2021. Helping you achieve a significant increase in bookings, along marketing your venue to an engaged audience, you’ll gain access to features boasting the best bars, experiences and restaurants in the business, across Sydney, Melbourne and more. Your venue? At the top of that list. With over 70 million pages views a year in the UK, DesignMyNight Australia is set for big things, so watch this space for the launch… and make sure you’re there with us.

Reservation management

Access Collins gives you the ability to manage all enquiries, regardless of whether they are from your website, social channels or a phone call, in one central system – improving your conversion rate on average by 24% or more. We provide the tools to set your own rules to take real-time bookings and enquiries all through one reservations website widget. Our enquiry tools enable you to set yourself reminders, track the progress of enquiries, add packages, take deposits and pre-orders, print function sheets, do invoices and tax invoices, and more. Our comprehensive enquiry management function tools help you convert all your groups, parties, private diners and Christmas enquiries. You can also maximise sales by using our smart space finder tools, to see which of your venues have space on certain date ranges, times and even areas, to redirect customers to an alternative venue if required.

Stats

  • 15%+ more bookings/enquires from your website
  • 25%+ enquiry increased conversion rate
  • 1000 hours a year saved with increased efficiency
  • 97/100 unparalleled satisfaction rating for our support and account management

Access Collins has created the efficiency in reservations to focus on delivering a full customer experience from the moment they contact to us, to the moment they leave our venue. We are able to analyse our data insights which gives up the ability to develop our in venue experience to suit our customer expectations. – Marketing, Operations and Communication Director – Capitol Corp

Comprehensive reporting

Detailed reporting data enables you analyse performance at a site or group level, and have a deeper understanding of which channels are driving the most footfall and bookings with easy accessible reporting, from not only a group level, but down to a individual venue level too. Provide a more personal touch with instant access to customer information such as birthdays, booking history and more with tagging tools, to provide a personal and tailored message. Also, access all your data via our API to extract it into your own back of house reporting tools.

Whether a Finance Director, Operations Manager or General Manager, you can get instant access to all the data you need. As our solution is cloud based, you can access this information from any device, and from any location – whether in the office or travelling between sites.

Table management

We have an easy to use drag and drop functionality to enable you to lay out your venue for service. It gives you the flexibility to put multiple groups in one area, put one large group over multiple areas, turn your tables every 2 hours –whatever suits your operational goals. It’s all simple to do and quick to look at on the day/night to see where your spaces are.

We also have a one click Run Sheet generator which shows your heads for the night, break down of types of bookings and all the detail per table, including notes, customer tags, deposit codes and more. Everything your team need to know for service to run your venue smoothly.

Reserve with Google

Reserve with Google

Reserve with Google’ is changing online reservations by allowing potential customers to book directly from Google listings and Google Maps, so they never leave Google to make a reservation.

These bookings go straight into the Access Collins system, which is now the first booking system to offer our customers the ability to also manage enquiries, particularly bigger parties and group bookings, through Google. Enquiries from Google listings and Google Maps come directly into Access Collins, putting our customers in the unique position of being able to quickly and easily respond to enquiries, bringing them additional revenue from converting larger bookings.

Integration

  • Our open API enables you to connect to your EPOS provider, CRM system, reporting tools and other external systems to and from Access Collins
  • Manage all inbound and outbound reservation emails within Access Collins
  • Ability to take online PCI compliant payments and card authentications either online at the point of booking (with no staff interaction needed), or for larger groups as a deposit to secure the booking
  • Let’s your customer book directly from your website or make an enquiry depending on the rules set up to differentiate between what comes as a confirmed booking or an enquiry to be followed up by a member of your sales team. No need for a separate contact form, or redirect to a 3rd party site which helps keep the process simple and increased conversion rates.

To find out more about Access software solutions, contact us or complete our enquiry form.

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