Privacy Policy

Last updated: 25 February 2021


Access Workspace (contracting through one of the legal entities listed in the definition of “We (Us, Our)” in the Access Workspace Terms and Conditions for Australia and New Zealand (the “Terms”) such Terms accessible here, believes that the responsible use of personal information we collect about you as customers, visitors to our websites, attendees at events, and through the use of our apps, social media and other digital services is critical to our business objectives and reputation. As part of our commitment to maintaining your privacy, we have adopted this Privacy Policy. The policy guides how we collect, store and use your personal information.

If you accept the Terms (which incorporate by reference this policy) in Australia, our collection handling of your personal information is governed by the Privacy Act 1988 (“the Privacy Act”) and the Information Privacy Principles under that Act. 

If you accept the Terms (which incorporate by reference this policy) in New Zealand, our collection handling of your personal information is governed by the Privacy Act 1988 (“the Privacy Act”) and the Information Privacy Principles under that Act. 

Please be aware that this policy does not apply to “Customer Information”, being personal information that relates to individuals with whom our customers interact (such as their own customers).  We process Customer Information under the direction of our customers, and have no direct relationship with these individuals.  For the purposes of the Privacy Act, we do not use or process Customer Information for our own purposes.  If you are an individual who interacts with a customer of ours (for instance if you’re an employee or customer of a customer of ours) you should contact them directly for assistance with any request or questions relating to your personal information.

What information do we collect about you?

The type of personal information we collect may include name, company, position and contact information, sales, support and training history, interest and behaviour relating to products and services and activity with our digital services.

You are not obliged to provide us with any personal details, other than the requirements included in your customer licence agreement; however access to certain products, services, information or support may not be possible without your personal information.

What do we use this information for?

Our goal in collecting personal information is to provide you with a friendly, customised and efficient experience. We may use this information to keep you informed, to provide customer support, to improve the usability and administration of our websites, and for marketing, legal and regulatory purposes. We also use personal information for product registration and to ensure certain content, products and services are only provided to customers who have the right to them, for example those with a current licence.

Use of non-personal data

Non-personal data is collected and shared with the service AdRoll to provide relevant and targeted advertisements. All data is anonymous and cannot be used to identify the visitor and is not personal information for the purposes of the Privacy Act. AdRoll recognises that the internet browser has visited the website in the last 90 days. You may opt-out of AdRoll’s services.

Digital services

We provide products, services and content via a range of digital services including but not limited to email, social media and the following websites:

Site visit data

When you visit an unrestricted Access Workspace or Attaché website, a record of your visit is made. The information which is anonymously recorded and aggregated includes:

  • the visitor’s server address
  • the visitor’s operating system (for example, Windows, Mac)
  • the type of browser used
  • the visitor’s top level domain name (for example, .com, .gov, .au, .uk, etc)
  • the date and time of the visit to the site
  • the pages accessed and the documents / files downloaded
  • the duration of the visit
  • the site from which the visitor found the link to our site (for example, website, search engine)
  • the external links from this site that are used
  • the geographic location.

What are cookies?

Cookies are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. The use of cookies is an industry standard – most major websites use them.

We may send a cookie which may be stored by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you.

The “help” option on the toolbar the majority of browsers will advise you how to prevent your browser from accepting new cookies, how the browser can tell you when you receive a new cookie, or how to fully disable receiving cookies. We strongly recommend that you leave the cookies activated, however, because restricting cookies will have a negative impact on the usability of many websites.

Restricted areas

Some of our websites are restricted or have areas that are accessible only by entering a user identifier and/or password. This is because the information is:

protected so that only you can access it, such as the Attaché Alex secure site where you can track your Alex document deliveries, and/or available only to people who fulfil certain criteria, such as being a licensed software user in order to access the Attaché Members website.

If you download software files or documents, the login details that you used to enter the restricted site (if applicable) will be recorded together with the name of the software file(s) or document(s) that you downloaded and the date. Recording this information protects Access Workspace from fraud or theft by unauthorised visitors and allows us, if necessary, to contact members about the software files they have downloaded (for example, if there is an important correction or change to a software file they have downloaded).

Forms, email, and purchasing

You may be asked to complete a form that includes personal and company information (such as your name, email address, business name) to use some of our digital services, make an information or support request, when you attend events in person or via a webinar, enter competitions, complete surveys or make a purchase.

When you provide us with personal or company details this information will be collected lawfully and fairly and with your knowledge and consent. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your details.

We may receive a confirmation when you open an email if your computer supports this functionality, in order to help us make our emails more interesting and helpful. Individuals may opt-out from receiving any email communications by submitting a request through our feedback forms or through the methods described in any emails we send you. Organisations who are our customers should refer to their customer agreement regarding the provision of valid contact information for support and billing purposes.

When you submit an order for our products or services, in addition to personal contact details (such as your name, email address, company, telephone) we may request financial information such as credit card number and expiration date. As we use a third-party service provider (ANZ E-Gate) for secure credit card processing, the information you provide is necessarily passed to this service provider for processing purposes.  The transfer of any personal information to ANZ by use is for the purposes of ANZ processing such personal information on our behalf.  For the purposes of the Privacy Act, ANZ does not use or disclose the personal information for its own purposes.

Security of personal information

We and our data storage providers keep your personal information and web server logs on controlled facilities that are secured against unauthorised access in Australia, New Zealand and in the United States. For the purposes of the Privacy Act, none of our data storage providers are authorised to use or disclose your personal information for their own purposes.  While we take reasonable efforts to guard your personal information, no security system is impenetrable and due to the open nature of the internet, we cannot guarantee your information in transmission or while in our care will be absolutely safe from intrusion by others, such as hackers.

External links

Our websites often contain links to other websites. Please be aware that we have no control over other websites and we encourage you to read the privacy policy of each website that you visit.

Third parties

In order to provide the most appropriate response, and in accordance with the section of this policy entitled “Disclosures of Your Personal Information”, we may share your information with a registered Access Workspace consultant or software partner in order to provide you with assistance about support issues, updates, products and services, or other relevant information.  Each of these third parties are carefully selected, and are only permitted to use your personal information to the extend necessary for them to provide their services to us.  For the purposes of the Privacy Act, none of these third parties are authorised to use or disclose your personal information for their own purposes.

If you use add-on products and services supplied by third parties, we suggest you check the privacy policy of the companies involved.

We may employ other companies to perform tasks on our behalf and may need to share information with them. Examples of such activities include mailing data, analysing data and processing credit card data. We take steps to ensure our service providers are obliged to protect the privacy and security of your personal information and use it only for the purpose for which it is disclosed.

Apart from this we do not sell, share, rent or otherwise distribute your personal information to third parties.

Disclosures of your personal information

We may disclose information about you:

  • for the purpose for which it was collected (or a purpose that is directly related to the purpose in connection with which the information was obtained)
  • for any other purpose for which you have authorised
  • to the extent we are permitted or required to do so by law
  • in connection with any legal proceedings or prospective legal proceedings
  • in order to establish, exercise or defend our legal rights
  • for the purpose of fraud prevention and reducing credit risk


Some of our related companies and third parties to which we disclose personal information may be located overseas, including in Australia, New Zealand and the United Kingdom.  Where these related companies and third parties may not be subject to the Australian or New Zealand privacy laws, we will take such steps as are reasonable in the circumstances to ensure that those organisations are either subject to privacy laws that, overall, provide comparable safeguards to those under the respective Privacy Acts of Australia and New Zealand.  Unless you have authorised us to do so, we will not disclose your personal information to an organisation we do not believe on reasonable grounds is subject to comparable safeguards to those under the Privacy Acts of Australia and New Zealand.

Correcting, updating or deleting personal information

If at any time you want to know what information we hold about you, or you want to correct or update your personal information or be removed from our database or mailing list, please email us at or contact us at the address or phone number displayed on this page.

Changes to the privacy policy

This policy may be updated from time to time. Use of information we collect now is subject to the privacy policy in effect at the time it is used, unless required by law or other circumstances beyond our control. If we make changes to our privacy policy, we will notify you by posting the revised notice on our website or sending you an email so you are always aware of what information we collect, how we use it and under what circumstances if any it is disclosed.

Legal information

Please click here to read our Legal Information.

The Access Group Australia

1300 288 224
Level 5, 118 Talavera Road
Macquarie Park, NSW 2113

PO Box 1824
Macquarie Centre, North Ryde
NSW 2113

Fax: +61 2 9925 0481
International phone: +61 2 9929 8700

The Access Group New Zealand

0800 288 224

PO Box 37623
Auckland 1151

Fax: +64 9 302 9391
International phone: +64 9 302 9390

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