The Access Group launches streamlined hospitality reservation management solution to strengthen customer engagement

9 March 2021

Access Collins makes venue management easier as businesses look to boost efficiencies after the impact of COVID-19

Sydney, Australia, 9 March 2021 – The Access Group ANZ, a leading business solutions and software provider, is launching its first hospitality software solution, Access Collins, into the local market. Delivering  advanced enquiry and booking management functions, the fully integrated hospitality and reservation management system helps businesses to optimise space and increase efficiency, which is of particular premium due to current restrictions because of COVID-19.

Alison Dodd, CEO of The Access Group, ANZ said:

“We have established a team of hospitality professionals in the region who understand the challenges that operators face and are confident that Access Collins will be a valuable tool for businesses wanting to boost their reservations and profits. Our experience shows that hospitality companies stand to increase bookings or enquiries by more than 15 per cent through our Access Collins solution and we’re excited to show business owners how it can improve their conversion and create constructive conversations with their guests.

The importance of managing reservations efficiently has been magnified around the world over the last year and handling queries sensitively and efficiently can give customers reassurance about their safety after a series of lockdowns and restrictions. Access Collins not only strengthens the operational processes and maximises query conversion to increase bookings, but also boosts guest engagement and satisfaction with a seamless journey from the point of first contact. Multiple operators benefit from the smart space finder tools which can suggest alternative times, dates or venues if the original choice is full, and Access Collins is indispensable for taking large group or party bookings.”

Access Collins boasts over 1,300 customers in the UK and a fast growing customer base in Australia including one of the first customers in Australia – Capitol Corp, which runs a portfolio of hospitality venues in and around Perth WA.

Chairman David Heaton explains:

“Access Collins has created the efficiency in reservations to focus on delivering a full customer experience from the moment they contact us, to the moment they leave our venue. We are able to analyse our data insights which gives us the ability to develop our in venue experience to suit our customer expectations.”

Also supporting the roll out of Access Collins across Australia is DesignMyNight, a hospitality and nightlife discovery platform, which will be launched in the next three months, bringing its distinctive venue and event search platform to promote the vibrant hospitality scene in Sydney, Melbourne and other major cities.

Dodd adds:

“This is an exciting time for to support operators in the sector and we expect our best in class technology will help long-term recovery from the uncertainty of the last year and some erosion of consumer confidence. The Access Hospitality team in Australia is looking forward to providing our customers with the same great customer service and support that we are known for in the United Kingdom and we look forward to meeting many new partners and friends as we introduce Access Collins reservations platform to the industry.”

Access Collins is part of a suite of software solutions including payroll, accounting, HR and digital learning that The Access Group recently launched in Australia and New Zealand, leveraging its acquisition of Attaché Software in 2019.

Click here for more information about Access’ Hospitality software solution.

 

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